June 4

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Retail Alliance Sponsors Seminar on Dealing with Difficult Customers

June 4, 2004

Norfolk, VA - Selling to people you like is easy, especially when they like you and your products. But, at some time or another, sales people come up against difficult customers. If you’re struggling to find the right solution for difficult customers, Retail Alliance has the answer. “Turn Your Difficult Customers Into Profitable Repeat Buyers” is the topic of a seminar from 8 to 9:30 a.m. Tuesday, June 22, at the Renaissance Portsmouth Hotel, 425 Water St., in Portsmouth.

Presented by mediation specialist Tracy Scott-Jackson, this program will outline strategies to convert difficult customers into fans who will return to your business and buy your products. Scott-Jackson is the community programs coordinator with the DSC Community Mediation Center in Norfolk. She is a certified family and general mediator and mentor. Her training experience includes Youth Violence Prevention and Peer Mediation, Neighborhood Disputes, Team Building, Cultural Diversity, Communication and Conflict within the Workplace, and Dealing with Difficult Customers.

For more information or to make reservations for this program, call Kathy Ramella at (757) 455-9319 or email kramella@retail-alliance.com.

Founded in Norfolk in 1903, Retail Alliance is a retail association and a sales agent for Equifax, providing businesses credit-related products and reporting, recovery services and mortgage credit reports. Retail Alliance serves its association partners with benefits that include retail lobbying, professional development, training, and discounted group buying. Over 2,000 Virginia and North Carolina businesses are partners or customers of Retail Alliance.

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