info@retail-alliance.com
500 Plume Street East, Suite 500
Norfolk, VA 23510
757.466.1600

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Staff

Contact the right person for what you need. Look here for photos, biographies and contact information for key members of the Retail Alliance staff, as well as links to information on how to join our team.

Our Staff

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Staffers in Retail Services Department

Margaret BallardMargaret Ballard
Vice President, Advocacy
mballard@retail-alliance.com
757-455-9395 (office)

Retail Alliance is the voice of retailers on the local, state and federal legislative fronts, and in her position, Margaret Ballard plays a key role in representing retailers. She brings more than 25 years of association/nonprofit experience to the job, with experience in legislative and marketing campaigns, business management, sales, media relations and community relations. She joined the Retail Alliance in 1998 as director of partnership development and was promoted to her current position in 2003. Prior to this, she was executive director of DRIVE SMART Hampton Roads for five years. She has also held positions as a CPA firm marketing director, vice president of a financial public relations agency and legislative director for a congressman. Margaret is very active in the community, serving as treasurer of the Board of Directors for the Norfolk Convention and Visitors Bureau Research and Training Foundation. She also serves on the boards of the D’Art Center of Hampton Roads and Norfolk United Facing Race. Margaret has a bachelor’s degree in journalism from the University of North Carolina.


Tom BondTom Bond
Vice President, Retail Services
Tbond@retail-alliance.com
757-455-9305 (office)

As vice president of retail services, Tom Bond is responsible for acquiring new members and creating programs for members and to enhance membership. Recent projects include overseeing the move of Retail Alliance from Poplar Hall Drive to its new home in downtown Norfolk and working closely with the City of Virginia Beach in a project involving abandoned shopping carts. Tom moved to the area tin 1991 to assume the role of membership vice president of the Retail Alliance, then known as the retail Merchants Association of Tidewater. In 1998, he took over management of the collection services that became the Retail Alliance Recovery Services From 1998 to its sale to FirstPoint Resources in 2004 the Recovery service grew at an annual rate of around 20% and underwent a major overhaul of its computer system. Prior to moving her, Tom worked for CBC Companies, where he managed the Credit Bureau of Newark, Ohio, and several departments in the Credit Bureau of Columbus, Ohio CBC’s flagship credit bureau. Tom is a native of Ohio and majored in English and journalism at Ohio State University.


Carlene BowersCarlene Bowers
Director of Membership Development
cbowers@retail-alliance.com
NEED PHONE NUMBER (office)

Carlene Bowers, Director of Membership Development, has 19 years experience in Association and Credit Reporting work. She was born and raised in Philadelphia, Pennsylvania and went to school in Maryland at the University of Maryland Eastern Shore and then to Temple University in Philadelphia.

Her desire to travel has led to living in Lancaster, PA, Houston, TX, Baton Rouge, LA and Saudi Arabia. She knows enough French and Arabic to be conversational. She is a worldwide traveler visiting such places like Italy, France, Germany, Switzerland, Belgium, Spain, Holland, Greece, Jamaica, the Bahamas and her favorite The Seychelles Islands off the coast of Africa in the Indian Ocean.

Carlene is single with a son, Marcus 24 years old and a daughter, Meghan 20 years old. She is a baby boomer enjoying the fruits of freedom and the empty nest. She calls the empty nest the “happy nest.”

As a Director of Membership Development, Carlene works directly with the retail community. She continually develops new membership opportunities for the Association in addition to working with the members to help facilitate growth and profitability through involvement with our services and programs. Her previous employment as a Sales Trainer and Operations Consultant for Sona MedSpa brings a wealth of experience in working with independent businesses owners and knowing the operational metrics which can lead to success.

Her community involvement is working with the Olde Towne Business Association (Portsmouth), The Chesapeake Economic Development Advisory Committee and a Sunday School Teacher and Women’s Committee Member for New Life Suffolk Church.

Her hobbies and interest include: watching soccer in all weather, dancing, swimming, reading, weaving and interior decorating.


Sallie FinchSallie Finch
Receptionist
sfinch@retail-alliance.com
757-466-1600 (front desk)

Sallie Finch just recently joined the Retail Alliance team as our front desk receptionist. Sallie has two grown daughters and three grandchildren. Sallie was born and raised in Texas and enjoys reading, sewing and decorating. Sallie is also a total image dressing and make-up artist.


Martha HallMartha Hall
Executive Assistant
mhall@retail-alliance.com
757-455-9393 (office)
757-466-7492 (fax)

Martha Hall is the Executive Assistant to the Retail Alliance President/CEO Emeritus, C. Donald Porter. She is a Norfolk-native and has been with Retail Alliance for 19 years. She has two grown children, a son and a daughter, and two grandchildren.


Kathy RamellaKathy Ramella
Event Planning and Resource Services Manager
kramella@retail-alliance.com
757-455-9319 (office)

Kathy Ramella has worked at Retail Alliance for eight years, beginning as an administrative assistant to the vice president of operations before being promoted to her current position in 2001. She coordinates educational seminars, managers the Retail Alliance Resource Library, produces legislative alerts for members, works with the Loss Prevention Task Force and handles meeting room scheduling for members. Prior to working at Retail Alliance, she was an administrative assistant for a school district in California. She and her husband of 32 years moved to Virginia in 1997 where much of her family had migrated to from New Jersey. For the past 14 years, she has shared her home with her “wonderful” mother-in-law. Kathy and her husband have two daughters and one grandson. Kathy also volunteers with the Susan G. Komen Tidewater affiliate, serving on the volunteer committee and as the V.I.P Pink Ribbon chairwomen for the Race for the Cure. Kathy’s hobbies include reading, horseback riding, skiing, and she loves the outdoors.


Jodi WeygandJodi Weygand
Director of Membership Development, Peninsula
Jweygand@retail-alliance.com
757-224-0773 (office)
757-282-1476 (cell)

As director of membership development on the Peninsula, Jodi Weygand works to acquaint merchants with the services and benefits of joining Retail Alliance. She has experience in association and Chamber of Commerce work. Jodi moved to the Peninsula in 2002 from the “The Sin City” (Las Vegas). She is originally from a very small farming community in Northern Illinois where she attended college before moving to Southern California to work in the airline industry. Well traveled, having lived all across the United States, she is very community-minded and is a member of the Peninsula Jaycees, Oyster Point Mariners Lions Club and volunteers for the American Red Cross. She is also a member of the Coliseum Central Marketing Committee and currently serves as secretary of the Hampton Hospitality Association. Jodi lives in Hampton with her daughter, “the perfect 2 year old princess,” Madison and her 22-pound cat, “Big Guy.” Her hobbies include scrapbooking, traveling, watching CSI, and she enjoys volunteering and finding ways to improve her community.


Staffers in Accounting Department

Linda HickeyLinda Hickey
Vice President of Accounting Services
lhickey@retail-alliance.com
757-455-9337 (office)
757-406-9425 (cell)

Linda Hickey, Vice President of Accounting Services at Retail Alliance and has been with the company for over 19 years. Linda has been a resident of Virginia Beach since her husband retired from the Navy 30 years ago. Linda enjoys being involved with charitable organizations such as United Way.


Margie SmithMargie Smith
msmith@retail-alliance.com
757-455-9317 (office)

Margie Smith works in the accounting department and has been with Retail Alliance for 16 years. She was raised in the Hampton Roads area and enjoys outdoor activities.





Rhonda ZentkovichRhonda Zentkovich
rzentkovich@retail-alliance.com
757-455-9308 (office)

Rhonda Zentkovich works in the accounting department at Retail Alliance and has been with the company for 16 years. Rhonda is a Pennsylvania native but now resides in the Moyock, North Carolina area. She enjoys spending time with her dog Bandit.




Staffers in Hire-Vu Pre-Employment Screening

Adam AustinAdam Austin
aaustin@retail-alliance.com
757-455-9333 (office)

Adam Austin was born in Norfolk, and has lived in the Hampton Roads area for 21 of his 26 years, but not the ones you'd think. He graduated from the University of Virginia in 2003 with a B.A. in Religious Studies, which, in hindsight, may or may not have been a good idea. In his free time he enjoys listening to bands, attending performances of bands, thinking about starting bands, coming up with awesome names for bands, discovering obscure new bands, and writing autobiographical snippets for corporate websites.

Adam's favorite type of pizza is Hawaiian. He currently has no pets and/or children.


Linda LimLinda Lim
Investigative Team Leader
llim@retail-alliance.com
757-455-9333 (office)
757-466-7685 (fax)

Linda Lim, Investigative Team Leader with the Hire-Vu Pre-employment screening department at Retail Alliance has been with the company for 12 years. She has one college-age daughter and is currently a resident of Norfolk, VA, though she once lived in Hawaii.


Patricia ReesePatricia Reese
Human Resources Consultant
preese@retail-alliance.com
757-455-9387 (office)

Patricia Reese consults with human resources professionals for their employee recruitment process. She has worked in the human resources arena for about five years and is a former human resources manager for a CPA firm in Norfolk. She is also a member of the Society of Human Resource Management. Before entering the human resources field, she was a payroll manager for a local shipping company.


Staffers in the Marketing Department: An Equifax Affiliate

Yvonne EscalanteYvonne Escalante
yescalante@retail-alliance.com
757-455-9326 (office)

Yvonne Escalante has represented Retail Alliance since and Equifax products and business solutions since 1989. She covers the region from Chesapeake, Portsmouth, Suffolk to Petersburg and surrounding areas.

Born in Norfolk, Virginia Yvonne attended Indian River High School, then attended college in Sevilla, Spain and Cholula, Mexico where her focus was on the Spanish language and English literature. Prior to joining Retail Alliance, she worked 4 years for Volkswagen of Mexico in Puebla, Mexico - teaching plant employees English as a Second Language.

Yvonne has 2 children, David and Olivia and a grandson Alex. She also has a lovable, smiling Pit Bull named Chico.


Cassandra HibbardCassandra Hibbard
Director of Marketing
chibbard@retail-alliance.com
757-455-9309 (office)

Cassandra Hibbard came to the Retail Alliance fresh from James Madison University, where she graduated in 2005 with a bachelor’s degree in business administration, majoring in marketing with a concentration in business-to-business marketing. As director of marketing, Cassandra is responsible for member communications, including the Retail Angles newsletter. She has worked on a re-design of the association website, negotiated several strategic partnerships with media outlets, produced a weekly email newsletter, and is developing a company-wide marketing plan. She was an active participant in several business clubs during college and also volunteered for Operation Smile, St. Jude Children’s Hospital, Save the Bay, Habitat for Humanity and the March of Dimes.


Raymond J. MattesRaymond J. Mattes III
Vice President, Business Services
rmattes@retail-alliance.com
757-455-9321 (office)

Ray Mattes has a long history with the Retail Alliance, joining the organization in 1984. In his position, he oversees the Business Services arm of Retail Alliance; Equifax credit reporting and the HireVu pre-employment services. Ray is active in the community, serving as chairman of the Board of Directors for Child and Family Services of Eastern Virginia in 1998-99 and again in 2004-05. He also served on the Virginia Beach Education Foundation Board of Directors, and he is a former board member of the Tidewater Mortgage Bankers Association and the Great Neck Athletic Association and is past chairman of the International Credit Association. A native of Norfolk who now resides in Virginia Beach, Ray attended Tidewater Community College and Old Dominion University.


Beth ParsonsBeth Parsons
Equifax Account Executive
eparsons@retail-alliance.com
757-455-9324 (office)

As an account executive, Beth Parsons acts as a sales agent for Equifax products. She also teaches seminars on credit issues, credit scoring and the Fair Credit Reporting Act. She has a long history with the Retail Alliance, starting as a part-time employee from 1971 to 1978 and then working fulltime from 1978 to 1980. She left the organization and held positions with Tracor Marine and First American Bank before returning. She has been a member of Credit Professionals International for 23 years and through the organization, earned a Master Professional Credit Executive certification. She has a bachelor’s degree from Old Dominion University.


Erica ScottErica Scott
Equifax Account Executive
Escott@retail-alliance.com
757-455-9343 (office)

Erica Scott represents Equifax throughout Norfolk, Hampton, Newport News, Williamsburg and Yorktown, as well as the Eastern Shore. Her responsibilities include the sales and service of the entire Equifax product suite to customers within these areas. Erica has been employed at Retail Alliance for 10 years, where she has held many different positions. Prior to working at Retail Alliance, Erica worked with an Equifax affiliate bureau. She has a bachelor’s degree in Business Management.


Still unsure who to contact? Contact us at info@retail-alliance.com and we promise to respond to your request within two business days. Just another way, Retail Alliance demonstrates our commitment to responsive, quality service for Hampton Roads retailers.


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